Privacy Policy

Who we are

This privacy policy is issued by Attain. Attain is the data controller. Our website address is: https://attain.ie.

Data

We are committed to protecting your personal data whenever you provide it to us. Your personal data is collected and processed when you request information, contact us (or we contact you), when you create a booking, use our website, click a link to or from our website, connect with us via social media, or phone us, or any other engagement we have with you. When visitors input personal details on our website we collect the data for the use stated and delete said data on a regular basis or when it is no longer required in line with any contracts you may choose to enter into with us. We also use site visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

For any data protection and privacy concerns you can contact: aoife@attain.ie

What information do we collect?

To contact you we can collect name, surname, email address, phone number

Technical Data can be collected when you interact with our systems, and includes internet protocol (IP) address,browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website

Profile Data can be collected such as your feedback, reviews or surveys you may complete after using our services. This may include information about you joining any promotional or loyalty scheme we might put in place.

Marketing and Communications Data can be collected regarding your preferences to receiving or not receiving further marketing offers from us.

We also collect aggregated and non-personally identifiable data such as statistics on website and other system usage. This includes entry/exit pages on our website, what marketing campaigns traffic comes from, peak usage times etc. This non-personally identifiable information helps us improve our business and to prevent malicious attacks to our website(s) by enabling us to block or defer access to our website(s) based on this information, e.g. IP address.

Further to the above we might monitor telephone calls, activities at various points of contact, web, social media and app traffic and activities for training, improvement of our services, and security.

What do we use your information for?

Any of the information we collect from you may be used in the following ways:

  • To perform the contract you are entering with us for the provision of our services
  • To comply with relevant laws and regulations
  • For our legitimate interests, when these do not conflicts with your legitimate interests and rights

Our legitimate interest is to run, and manage our business providing the best service, including:

  • Record-keeping and analysis of customer behaviour, which products are more successful and more relevant for our audience
  • Provision of IT services, infrastructure, monitoring for security and fraud prevention
  • Provide our customers with relevant offers, website content and promotions in line with their interests or purchases and analyse effectiveness of marketing campaigns
  • Develop new products and related services with a view of growing our business
  • Request explicit feedback about our services in the forms of surveys or reviews
  • Customer profiling to assist with future business developments and improve our customer experience across all our products.

If at any time you would like to unsubscribe from receiving future emails, you can email aoife@attain.ie

Lawful basis for processing your data

We will only use your personal data when the law allows us to.

You have the right to withdraw your consent at any time by contacting us at aoife@attain.ie, however not all processing is strictly related to consent as we may also process your data to fulfil our contract, for our legitimate interests

If you fail to provide personal data when requested, we might not be able to provide you with our services, for example we might need to contact you to confirm a session

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access our site. Your privacy and the security of your information is of vital importance to us. You are welcome to discuss with us any element of our site or our privacy statement should you wish to.
Security measures to protect your data may include SSL protected URLs, encryption and secure data centres.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer your personally identifiable information to outside parties. 

Information held

If you wish to avail of the enhanced rights of a data subject within the EU (restriction of processing, objection to processing, review of automated decisions, opting out, complaints, right to be erased, right to request or update information or right to portability), you may do so at any time by contacting us.

Cookies

attain.ie domain uses “cookies” to help us better understand our visitors, typical user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of our website. We continually update our site based on this information to ensure we provide the best possible experience for our users.

We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base. We may use this information in our marketing and advertising services to improve our services for those using our site. Users are free to reject cookies from our site using our cookies preferences application. Depending on your preferences there might be the loss of some functionality but it is an option open to all users.

How long we retain your data

For users that input their details on our website, we store this data no longer than is necessary for the purposes for which it was processed.

What rights you have over your data

You can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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